Private and quality electricity generation
Casa de Campo® has its own private power plant and the only electrical grid available within the complex, providing reliable, high-quality service.
Your service requests will be handled by qualified personnel to assist you, both with your home network and domestic appliances.
Contact
To request the services on offer, please contact us at hotlinecs@costasur.com.do, calling (809) 523-2323 between 7:30 am and 10:30 pm.
Innovation
We collect smart meter readings every month from our state-of-the-art monitoring center without the need for our department’s staff to physically visit your property. With the objective of beautifying the green areas and landscaping, we constantly monitor the road lighting infrastructure to ensure that our roads in the complex are adequately illuminated. For this purpose, we have installed lighting in traffic circles and traffic islands in sectors including Tennis Villas, Cajuiles, Punta Aguila, and Vista Chavón. We have been replacing HPS (High Pressure Sodium) lamps with LED (Light Emitting Diode) technology lamps since early January 2017. They provide us with many benefits in terms of energy saving and environmental protection. Some of the benefits are:
• LED bulbs do not need to be replaced as frequently as conventional bulbs and this means that they require fewer resources in their manufacturing, packaging, and transportation.
• They are considered one of the most environmentally beneficial lighting sources.
• LED bulbs need 38 watts, while traditional bulbs require 84 watts. They reduce total energy consumption and greenhouse gases that are a major cause of climate change.
• LEDs are made of recyclable materials and do not contain toxic components that could harm nature, people, or animals. They do not require gas or filaments to operate and do not transform light into heat. The risk of radiation and burns is very low.
• LEDs do not contain mercury or tungsten, which are two highly polluting materials. Using LEDs also reduces CO2 emissions by 70% compared to conventional lighting.
• Finally, the noise pollution caused by standard bulbs with their annoying buzzing sound is a thing of the past since the introduction of LEDs.
Contact
To request the services we offer, contact us via hotlinecs@costasur.com.do, calling (809) 523-2323 from 7:30 am to 10:30 pm, or go to the Costasur administrative offices from 08:00 am to 5:00 pm
Services we offer
- Retainer services for air conditioner maintenance:
It consists of planning the maintenance of your air conditioners according to the requirements of each unit. - Water pump rental
A service that provides customers with temporary use of one or more pumps, under previously agreed-upon terms, to meet specific needs. - Refrigerator rental:
A service through which a refrigerator is temporarily provided to the customer under previously agreed conditions, in order to meet specific cooling or storage needs. - Increase in installed power (kVA):
This service involves increasing the installed electrical capacity (kVA) of a property, allowing it to support a higher connected load and improve the performance of electrical equipment. - Air conditioner installation:
This service includes the setup and connection of air conditioning units of various sizes and capacities, aiming to efficiently and safely cool indoor spaces. - Ceiling or wall fan installation or maintenance:
This service includes the installation or maintenance of ceiling or wall fans, ensuring proper operation and adaptation to the specific needs of the space. - Water pump repair:
This service consists of corrective maintenance, repair, or replacement of any defective part or component preventing the proper functioning of the equipment. - Washing machine or dryer repair:
This service consists of corrective maintenance, repair, or replacement of any defective part or component preventing the proper functioning of the equipment. - Refrigerator Repair:
This service consists of corrective maintenance, repair, or replacement of any defective part or component preventing the proper functioning of the equipment. - Air conditioner repair or maintenance:
This includes preventive maintenance, repair, or replacement of any defective component that may compromise the performance of the air conditioning unit. - Electrical repair, installation, and inspection:
This service covers electrical inspections, including checking power outlets, electrical connections, and measuring system amperage and voltage. - Electrical system verification and normalization
It consists of the technical inspection of the components of a property's measurement system to determine its proper functioning.
Contact details
To request any of our services, please contact us at hotlinecs@costasur.com.do, call (809) 523-2323 between 7:30 a.m. and 10:30 p.m., or visit the Costasur administrative offices from 8:00 a.m. to 5:00 p.m.
Fees vary depending on the services requested, the scope of work involved, and the approval of the corresponding estimates, where applicable.
For bidirectional meter installations, costs are subject to the following conditions:
- Distribution system interconnection evaluation: No charge
- Meter installation: Cost subject to approval of the corresponding estimate.
Customer information must be properly registered in the property database associated with the service request.
● Approval of a service estimate by the property owner or authorized representative may be required, where applicable.
● Electrical plans must be submitted for review and approval in connection with electrical meter installations.
● Electrical system inspection and standardization services are provided at no cost.
● Water pump rentals: 3 to 8 business hours
● Refrigerator rentals: 3 to 8 business hours
● Installed power capacity upgrades (KVA): 1 to 15 calendar days following estimate approval
● Air conditioning installations: 1 to 15 calendar days following estimate approval
● Electrical meter installations: 1 to 15 calendar days for plan approval and 1 to 3 business days following estimate approval by the property owner or authorized representative
● Fan installation or maintenance services: 1 to 7 business days following estimate approval, where applicable
● Electrical meter readings: 3 to 8 business hours
● Water pump repairs: 1 to 7 business days following estimate approval, where applicable
● Washer and dryer repairs: 1 to 7 business days following estimate approval, where applicable
● Refrigerator repairs: 1 to 7 business days, provided exclusive manufacturer parts are not required, and following estimate approval where applicable
● Air conditioning repair and maintenance services: 1 to 7 business days, provided exclusive manufacturer parts are not required, and following estimate approval where applicable
● Electrical repair, installation, and inspection services: 1 to 7 business days following estimate approval, where applicable
● Electrical system inspection and standardization: 1 to 3 business days
● Bidirectional meter installations for net metering: 30 calendar days for interconnection evaluation and approval, plus 19 business days following approval of the application
● Rental equipment must be returned in the same condition in which it was delivered.
● If the rental period exceeds seven (7) days, the applicable charges will be applied and a new service request will be generated.
● Air conditioning installation services are limited to units ranging from 1 to 5 tons.
To cancel a requested service, the registered property owner, resident, or authorized property representative must contact us at hotlinecs@costasur.com.do, call (809) 523-2323 between 7:30 a.m. and 10:30 p.m., or visit the Costasur administrative offices from 8:00 a.m. to 5:00 p.m. hotlinecs@costasur.com.do, by calling (809) 523-2323 between 7:30 a.m. and 10:30 p.m., or by visiting the Costasur administrative offices from 8:00 a.m. to 5:00 p.m.
Frequently Asked Questions
A work or energy unit equivalent to the energy produced or consumed by one kilowatt of power for one hour.
It is a unit of apparent power: It is the total amount of power consumed by an electrical device.
A kW (kilowatt) is a unit of measurement used to quantify the electrical power of energy supported by a property's installation.
Single-phase installations: Use two electrical wires to carry electricity, called conductors, formed by a single alternating current or phase and therefore all voltage varies in the same way.
An electrical energy production, distribution and consumption system formed by three alternating currents with the same frequency and amplitude, with a 120° electrical phase difference between them, arranged in a given order. Each of the currents that makes up the system is designated by the name of the phase (A, B, C).
The key difference is that an inverter air conditioner can regulate the compressor motor speed. Once the room is cool, inverter air conditioners reduce the motor speed to save energy and the refrigerant used to cool the air. By comparison, non-inverter air conditioners run at full speed. The motor runs at full speed but shuts off once the room temperature drops to the desired level. This on/off process is repeated, and it can make unnecessary noise and consume more energy.
The maximum installed capacity for residential customers must be lower or equivalent to 25 Kilowatts (Kw). Individuals or legal entities may connect to the Distribution Company’s networks.
A service provided by the distributor to clients with their own generation systems that use renewable energy sources, interconnected to its distribution networks according to the provisions of Article 20 of Law 57-07.
Energy Saving
Learn practical recommendations for the efficient use of electricity in your home.