COMMITTED TO THE WELL-BEING OF THE COMMUNITY
Assistance for property owners, residents, and users
The Customer Service Department is responsible for meeting the needs or requirements of the owners, residents, and users within Casa de Campo®. Likewise, it manages the sale of quality products and services in accordance with the demands of our clients.
our customers' demands.
You may submit your inquiries by phone at (809) 523-2526 or (809) 523-8528, or via email at servicioalcliente@costasur.com.do, Our customer service hours are Monday to Friday from 8:00 AM to 6:00 PM and Saturdays from 8:00 AM to 1:00 PM.
Exclusive services for residents
Plumbing, electricity, pool and hot tub maintenance, locksmith services, glasswork, carpentry, refrigeration, pest control, among others.
Resources and information of interest
Contact us via servicioalcliente@costasur.com.do. Call 809-523-2526 / 8528 Monday through Friday from 8:00 AM to 6:00 PM and Saturdays from 8:00 AM to 1:00 PM, or visit our Customer Service offices at Administración Costasur Casa de Campo®.
To request our Hotline services, you can contact us through hotlinecs@costasur.com.do or call 809-523-2323 from 7:30 am to 10:30 pm.
The services we offer are available to our homeowners, residents, or a property representative.
Times may vary depending on the type of service requested.
• The customer is responsible for the care and use of the equipment.
• The equipment belongs to the provider.
• Technical personnel must be accompanied by the customer or authorized personnel at the time of service receipt.
• Submit the request in writing, by phone call, or in person by authorized personnel.
• Comply with the service contract timeframes established as policies by the provider.
• Fill out the cancellation forms.
• Return equipment in its entirety.
All contracted services are billed to the property's account.
You may request this through Costasur's Customer Service Department, by email: servicioalcliente@costasur.com.do. Phone: 809-523-3333 Ext. 8528.
You may request this through Costasur's Customer Service Department, by email: servicioalcliente@costasur.com.do. Phone: 809-523-3333 Ext. 8528.
You should contact the Investigations Department at conduce@costasur.com.do Tel: 809- 523-3333 Ext. 5173.
Discover useful links and resources on our Linktree
Our service coverage extends to over 2,000 properties and 50 neighborhoods within Casa de Campo®.