Physical security

Contact details
• To request the services we offer, please contact us via h.fernandez@costasur.com.do y scarlet.mercedes@crcltd.com.do

Charges:
• This service costs RD$154.00 per hour, plus tax.

Conditions:
The services we offer are available to our property owners, residents, and/or their legal representatives, construction supervisors, department or business managers within this complex, project supervisors, and/or occasional clients.
The person requesting the service must be of legal age.

Approximate delivery time:
Once the request is received, it is validated with the applicant and personnel are assigned to initiate the service on the agreed-upon date and time.

• Submit the request at least 1 day in advance.
Indicate the date and time of the service.
Notify in advance if you wish to extend the established time or cancel before the agreed-upon date.
Communicate the desired payment method (charge to property or cash payment).
Specify the location where the service is to be performed.
Respect the schedule established in the request.
Respect the rights of assigned personnel.
Report any service anomalies.

Service cancellations must be notified in advance via email or by calling (809) 523-5183 / 5196 between 7:30 AM and 7:00 PM.

•For emergency calls, at Guardianes Costasur we have the 911 line on a closed circuit within Casa de Campo®, which can be dialed directly from your home phone extension.
• Direct extensions can also be dialed (809) 523-5193 / 5194 / 2144. These extensions are located in our Monitoring department, which operates 24 hours a day.

• Head Office: Ext. 5183
• Hotel Security Exts. 5180 / 5190
• Investigations Ext. 5173
• Accreditations: Exts. 5160 / 3268
• Accreditations (Owners' Club): Ext. 8020
• Accreditations (Contractors): Ext. 5305
• Accreditations (The Navy): Exterior 2111 / 2112
• Accreditations (24-Hour Service Agents) Ext. 3268
• Accounting Ext. 8241
• Monitoring: Ext. 2144