Situations where a canine is reported to be emitting constant barking or annoying noises that affect the tranquility of residents or visitors, especially during nighttime or rest hours.

• Report received: The Customer Service team receives requests via email, phone call, or in person. Once a report is registered, the customer receives a confirmation of receipt via email. If the report is received through the Hotline or Security, the team proceeds with the established procedure and informs customer service for proper follow-up.
  
  
• Notification to Owner (if known): The owner of the reported canine is contacted via email and, if applicable, by phone, informing them of the situation and requesting that they take the necessary measures to correct it.
  
  
• Follow-up in case of persistence: If no improvements are observed after the initial notification, the client may request the intervention of the Security Department, which will send an agent to conduct a verification and outreach visit.
  
  
• Measures for recidivism: If the behavior persists after three formal notifications, the owner will be asked to remove the pet from the complex.

Incidents where a canine is observed transiting without a leash, without supervision, or lost in public areas of the complex.
 

• Report received: The Customer Service team receives requests via email, phone call, or in person. Once a report is registered, the customer receives a confirmation of receipt via email. If the report is received through the Hotline or Security, the team proceeds with the established procedure and informs customer service for proper follow-up.
  
  
• Notification to Owner (if known): If the pet can be identified, the owner is notified via email and phone call, informing them of the incident and requesting their prompt intervention.
  
  
• Intervention in case of recurrence: If the pet continues to roam freely in common areas or has not been found by its owner, the Security Department will be notified. The department will proceed to capture the pet and keep it in a designated area until it is claimed or for a period of approximately 10 to 15 days. After this period, the pet would be put up for adoption.
  
  
• Unidentified or ownerless pet If it pertains to a canine without an identified owner, the Department of Security will be responsible for its removal from the complex in accordance with established protocols. These measures include the possibility of the pet being put up for adoption.
  
  
• Preventive communication In the event that the incident reflects a recurring situation, a general communication is issued to the community reminding them of the rules regarding pet care, supervision, and responsible ownership.

Situations in which a canine exhibits signs of aggression (growling, lunging, biting, or attempted attacks) towards people or other animals within the complex.

• Report received: The Customer Service team receives requests via email, phone call, or in person. Once a report is registered, the customer receives a confirmation of receipt via email. If the report is received through the Hotline or Security, the team proceeds with the established procedure and informs customer service for proper follow-up.
  
  
• Notice to owner: The dog's owners are contacted via email and phone call (if applicable), informing them of the reported situation and urging them to take the corresponding corrective measures. In the event of a bite, an approach is coordinated between the owner of the involved dog and the affected person. The dog's owner must present the updated vaccination card and remain in communication with the affected person to manage any further steps that may be necessary.
  
  
• Department of Homeland Security Intervention When notifying the owner, the security department is involved for their awareness and follow-up.
  
  
• Corrective action for incident: If, after three formal warnings, the behavior continues to pose a risk to residents or visitors, the pet will be required to be removed from the complex immediately.