COMMITTED TO THE WELL-BEING OF THE COMMUNITY
Assistance for property owners, residents, and users
The Accreditation Office is an administrative department responsible for preparing and monitoring the authorization and issuing of passes within Casa de Campo®. Its main role is to ensure that anyone who is assigned an authorization or pass in any of its categories is duly identified and accredited.
Everyone must sign in and out of the complex with an authorization or pass and must only use the gates authorized by the Accreditation Office.
We have a main office and six branch offices to facilitate access requests in the shortest possible time, guaranteeing 24-hour service.
REQUEST YOUR ACCREDITATION IN A FEW STEPS
Credentials according to your needs:
Passes for Plot, Villa, or Apartment Owners
Owners of lots, villas or apartments are the only persons authorized by the Central Romana Administration to apply for automatic passes once the process and validation of purchase has been completed by Costasur's Legal and Administrative Procedures Department. Applicants for owner passes must be previously registered as a dependent or relative of the owner in the Casa de Campo and La Marina system.
Required documentation:
• Application form fully completed and signed by the owner.
• Copy of identification document: Dominican Identification Card (cédula), or passport for foreigners.
• A 2x2 photograph (can be taken at the office)
How to apply:
Access Control Website.
Casa de Campo Access Request Form - Owners
Email from an authorized electronic address
Where to request the service:
• Accreditation Office – Services for Owners and Tenants – Main West Entrance.
Charges:
Applicable charges may be paid at the cash desk before the pass is delivered or charged to the property’s account on request.
Who may request this service?
Villa or apartment owner passes can only be requested and collected by the property owner. If not, you may authorize a family member or administrator to collect it by means of an authorized mailing address.
Who may apply:
If the owner is a private individual:
• Principal or Owner
• Spouse
• Children
• Grandchildren
• Sons and daughters-in-law
• Owner’s father or mother
• Owner’s father or mother-in-law (spouse’s father or mother)
If the owner is a legal entity or company:
• President and applicable family members
• Representative and applicable family members
Valid for:
A maximum of four years.
Access Gates:
• West Main Entrance (K3) and North Main Entrance (K5) and other entrances.
Restrictions:
• Accompanying persons will be allowed access.
Approximate delivery time:
• 72 working hours for issuing new passes.
• 24 working hours for renewing passes
Policy for using this service and responsibilities:
• These passes may only be used by their holder; they are non-transferable and must not be lent to third parties. Passes will be retained by the security agent at the gates if they are found to be in the hands of anyone other than their owners.
• Applications are valid for 15 calendar days. If they expire, the applicant will have to make a new request. This rule does not apply to tenant pass requests.
• If you lose your pass, please send an email immediately to accesospropietarios@ccampo.com.do Tel. 809-523-3333, ext. 8020.
• The maximum time limit for claims is 30 days from the date of payment or charge to the property.
• The maximum time for collecting a new pass is 30 days from the date of issue.
Requirements for canceling this service:
These passes can be canceled at the request of the registered property owner, Central Romana Administration and La Marina Administration, by completing the required form or by sending an e-mail from an authorized e-mail address.
Passes for Villa or Apartment Administrators
Requests for villa or apartment manager passes may be processed solely and exclusively by the property owner or administrators, who for this purpose must be registered in the Costasur Casa de Campo and La Marina systems.
Required documentation:
• Copy of identification document: Dominican Identification Card (cédula), or passport for foreigners.
• 2x2 photograph (can be taken at the office).
• For vehicle authorization: copy of license, registration, and current insurance. Only three vehicles are allowed per villa or property.
How to apply:
• Access Control Website.
• Casa de Campo Access Request Form – General Version
• Email from an authorized e-mail address
Where to request the service:
• Main Accreditation Office
Charges:
Applicable Charges may be paid at the cash desk before the pass is delivered or charged to the property’s account on request.
Who may request this service?
Villa or apartment manager passes can only be requested by the property owner or manager registered in the Costasur and La Marina systems.
Who may apply:
• Villa or apartment managers.
Valid for:
A maximum of one year.
Access Gates:
• Employees and Suppliers Entrance (K1) and Employees Pedestrian Entrance (K2)
Restrictions:
• Accompanying persons will not be allowed access.
Approximate delivery time:
• Between 5 to 10 minutes, taking into account the order of arrival.
Policy for using this service and responsibilities:
• These passes may only be used by their holder; they are non-transferable and must not be lent to third parties. Passes will be retained by the security agent at the gates if they are found to be in the hands of anyone other than their owners.
• Applications are valid for 15 calendar days. If they expire, the applicant will have to make a new request. This rule does not apply to tenant pass requests.
• If you lose your pass, please send an email immediately to accesos@costasur.com.do Tel. 809-523-3333, ext. 5160/3268.
• The maximum time limit for claims is 30 days from the date of payment or charge to the property.
Requirements for canceling this service:
These passes can be canceled at the request of the pass holder, property owner, Costasur Legal Procedures and La Marina, by completing the required form or by sending an e-mail from an authorized e-mail address.
Passes for Villa or Apartment Employee Passes
Requests for villa or apartment employee passes may be processed solely and exclusively by the property owners or administrators, who for this purpose must be registered in the Costasur Casa de Campo and La Marina systems. Otherwise, the applicants will not be able to make any type of authorization.
Required documentation:
• Copy of identification document: Dominican Identification Card (cédula), or passport for foreigners.
• 2x2 photograph of each pass holder.
• For vehicle authorization: copy of license, registration, and current insurance. Only three vehicles are allowed per villa or property.
How to apply:
• Access Control Website.
• Casa de Campo Access Request Form – General Version
• Email from an authorized e-mail address
Where to request the service:
• Main Accreditation Office
Charges:
Applicable Charges may be paid at the cash desk before the pass is delivered or charged to the property’s account on request.
Who may request this service?
Villa or apartment employee passes can only be requested by the property owner, dependents, and/or the property manager.
Who may apply:
• Villa or apartment managers
• Waiters
• Drivers
• Gardeners
• Pool maintenance staff
• Other staff providing services for villas and apartments.
Valid for:
A maximum of one year.
Access Gates:
• Employee and Supplier Entry (K1) and Employee Pedestrian Entry (K2)
Restrictions:
• Entry of companions without a pass or access authorization is not permitted.
Approximate delivery time:
5 to 10 minutes, on a first come, first served basis.
Policy for using this service and responsibilities:
• These passes may only be used by their holder; they are non-transferable and must not be lent to third parties. Passes will be retained by the security agent at the gates if they are found to be in the hands of anyone other than their owners.
• Applications are valid for 15 calendar days. If they expire, the applicant will have to make a new request. This rule does not apply to tenant pass requests.
• If you lose your pass, please send an email immediately to accesos@costasur.com.do Tel. 809-523-3333, ext. 5160/3268.
• The maximum time limit for claims is 30 days from the date of payment or charge to the property.
Requirements for canceling this service:
These passes can be canceled at the request of the pass holder, property owner or dependents and/or the property manager by completing the required form or by sending an e-mail from an authorized e-mail address.
Passes for Contractors
Requests for contractor or worker passes may be processed solely and exclusively by the property owner, the managers of the property, business unit or authorized contractor who for these purposes must be registered in the Costasur Casa de Campo and La Marina systems.
Required documentation:
• Copy of identification document: Dominican Identification Card (cédula), or passport for foreigners.
• 2x2 photograph of each pass holder.
• For vehicle authorization: copy of license, registration, and current insurance.
How to apply:
• Access Control Website for Contractors who are duly registered with Costasur's Planning and Design Department.
• Casa de Campo Access Request Form – General Version
• An e-mail from an authorized e-mail address when sent by the Owner or Manager.
Where to request the service:
• Accreditation Office - Contractor Services
Charges:
Applicable fees may be paid at the cash desk before the pass is delivered.
Who may request this service?
Contractor passes can only be requested by the property owner, authorized dependents, the authorized property manager and/or Contractor.
Who may apply:
Any worker under contract with an authorized contractor.
Valid for:
A maximum of 6 months.
Access Gates:
• Contractor Entrance (K4)
Restrictions:
• Entry of companions without a pass or access authorization is not permitted.
Approximate delivery time:
5 to 10 minutes, on a first come, first served basis.
Policy for using this service and responsibilities:
• These passes may only be used by their holder; they are non-transferable and must not be lent to third parties. Passes will be retained by the security agent at the gates if they are found to be in the hands of anyone other than their owners.
• Applications are valid for 15 calendar days. If they expire, the applicant will have to make a new request. This rule does not apply to tenant pass requests.
• If you lose your pass, please send an email immediately to accesos@costasur.com.do Tel. 809-523-3333, ext. 5160/3268.
• The maximum time limit for claims is 30 days from the date of payment or charge to the property.
Requirements for canceling this service:
These passes can be canceled at the request of the pass holder, property owner or dependents and/or the authorized property manager and/or Contractor by completing the required form or by sending an e-mail from an authorized e-mail address.
Passes for Tenants
Villa and apartment tenants will have the right to request a tenant pass through the owner once the entire validation and registration procedure has been completed by Costasur Legal and Administrative Procedures Department and La Marina.
Required documentation:
• Tenant Registration Form listing all persons who will be living in the property.
• Copy of identification document: Dominican Identification Card (cédula), or passport for foreigners.
• 2x2 photograph of each pass holder.
• For vehicle authorization: copy of license, registration, and current insurance.
How to apply:
Tenant Registration Form (Legal Procedures for Costasur and La Marina).
Where to request the service:
Legal Services Office – Costasur Country House and Marina
Charges:
Applicable Charges may be paid at the cash desk before the pass is delivered or charged to the property’s account on request.
Who may request this service?
Tenant passes can only be requested by the registered owner.
Who may apply:
• Registered tenant.
• Spouse
• Children
Valid for:
Maximum one year, never exceeding the term of the rental contract.
Access Gates:
• West Main Entrance (K3) and North Main Entrance (K5) and other entrances.
Restrictions:
• Accompanying persons are allowed access.
Approximate delivery time:
10 days
Policy for using this service and responsibilities:
• Passes are non-transferable.
• The maximum time limit for claims is 30 days from the date of payment or charge to the property.
• If you lose your pass, please send an email immediately to accesospropietarios@ccampo.com.do, Tel. 809-523-3333, ext. 8020.
Requirements for canceling this service:
These passes can be canceled at the request of the pass holder by completing the corresponding form or through the legal procedures department of Costasur and La Marina.
Passes for Internal Companies
Requests for internal company passes may be processed only and exclusively by business units, commercial tenants, representatives, presidents, owners, or administrators duly registered in the Costasur Casa de Campo and La Marina systems.
Required documentation:
• Copy of identification document: Dominican Identification Card (cédula), or passport for foreigners.
• 2x2 photograph (can be taken at the office).
• For vehicle authorization: copy of license, registration, and current insurance.
How to apply:
• Access Control Website.
• Casa de Campo Access Request Form – General Version
• Email from an authorized e-mail address
Where to request the service:
• Main Accreditation Office
Charges:
Applicable charges may be paid at the cash desk before the pass is delivered or charged to the property's account or the business unit that made the request.
Who may request this service?
Internal company passes can only be requested by the owner, manager and/or business unit.
Who may apply:
All staff who are required to enter the complex to provide or carry out a particular job or service.
Valid for:
A maximum of one year.
Access Gates:
• Employee and Supplier Entry (K1) and Contractor Entry (K4), depending on the nature of the work
Restrictions:
• Accompanying persons will not be allowed access.
• Visitors are not allowed in commercial establishments.
Approximate delivery time:
5-10 minutes, on a first come, first served basis.
Policy for using this service and responsibilities:
• These passes may only be used by their holder; they are non-transferable and must not be lent to third parties. Passes will be retained by the security agent at the gates if they are found to be in the hands of anyone other than their owners.
• Applications are valid for 15 calendar days. If they expire, the applicant will have to make a new request. This rule does not apply to tenant pass requests.
In case of losing the pass, immediately send a communication to the email address. accesos@costasur.com.do Tel. 809-523-3333, ext. 5160/3268.
• The maximum time limit for claims is 30 days from the date of payment or charge to the property.
Requirements to cancel the service:
These passes can be canceled at the request of the pass holder, the property/business owner by completing the required form or by sending an e-mail from an authorized e-mail address.
Passes for External Companies
Requests for external company passes may be processed only and exclusively by the Central Romana business units that require them.
Required documentation:
• Copy of identification document: Dominican Identification Card (cédula), or passport for foreigners.
• 2x2 photograph (can be taken at the office).
• For vehicle authorization: copy of license, registration, and current insurance.
How to apply:
• Access Control Website.
• Casa de Campo Access Request Form – General Version
• Email from an authorized e-mail address
Where to request the service:
• Main Accreditation Office
Charges:
Applicable charges may be paid at the cash desk before the pass is delivered or charged to the property's account or the business unit that made the request.
Who may request this service?
External company passes may only be requested by the registered owner, manager and/or business unit.
Who may apply:
All staff who are required to enter the complex to provide or carry out a particular job or service.
Valid for:
A maximum of 6 months.
Access Gates:
• Contractor Entrance (K4)
Restrictions:
• Accompanying persons will not be allowed access.
• Visitors will not be allowed access.
Approximate delivery time:
5-10 minutes, on a first come, first served basis.
Policy for using this service and responsibilities:
• These passes may only be used by their holder; they are non-transferable and must not be lent to third parties. Passes will be retained by the security agent at the gates if they are found to be in the hands of anyone other than their owners.
• Applications are valid for 15 calendar days. If they expire, the applicant will have to make a new request. This rule does not apply to tenant pass requests.
• If you lose your pass, please send an email immediately to accesos@costasur.com.do Tel. 809-523-3333, ext. 5160/3268.
• The maximum time limit for claims is 30 days from the date of payment or charge to the property.
Requirements to cancel the service:
These passes can be canceled at the request of the pass holder, the property/business owner by completing the required form or by sending an e-mail from an authorized e-mail address.
Vessels in Transit
Casa de Campo has a port as a business unit in La Marina, which has an Administrative Office and a Harbormaster's Office responsible for managing the docks, vessels in transit, crewmembers, storage units, carports, and garages. This office is responsible for confirming authorization and issuing client passes to the accreditation delegate office.
Required documentation:
• Application form fully completed and signed by the Harbormaster.
• Copy of identification document: Dominican Identification Card (cédula), or passport for foreigners.
• 2x2 photograph (can be taken at the office).
• Name of vessel and registration number.
How to apply:
• Access Control Website.
• Casa de Campo Access Request Form – General Version
• Email from an authorized e-mail address
Where to request the service:
• Accreditation Office - The Navy
Charges: Applicable Charges may be paid at the cash desk before the pass is delivered or charged to the property’s account on request.
Who may request this service?
Transit passes for vessels in transit may only be requested by the Harbormaster’s Office.
Who may apply:
Transiting vessel staff and crew members.
Valid for:
A maximum of one year.
Access Gates:
• West Main Entrance (K3) and North Main Entrance (K5) and other entrances.
Restrictions:
• Entry of companions without a pass or access authorization is not permitted.
Approximate delivery time: 48 working hours for issuing new passes and renewals.
Policy for using this service and responsibilities:
• Passes are for the exclusive use of the holder, are non-transferable, and must not be lent to third parties. Passes will be retained by security agents at entrances if they are found in the possession of anyone other than the assigned individual.
• Applications are valid for 15 calendar days. If they expire, the applicant will have to make a new request. This rule does not apply to tenant pass requests.
• If you lose your pass, please send an email immediately to accesos@costasur.com.do Tel. 809-523-3333, ext. 5160/3268.
• The maximum time limit for claims is 30 days from the date of payment or charge to the property.
Requirements for canceling this service:
These passes can be canceled at the request of the Harbormaster’s Office by completing the required form or by sending an e-mail from an authorized e-mail address.
1 to 10 day authorizations
This is a digital validation in the security system that allows for registration using a valid identity document, required at the time of entry to Casa de Campo.
Required documentation:
• Copy of identification document: Dominican Identification Card (cédula), or passport for foreigners.
How to apply:
• Access Control Website.
• Email from an authorized e-mail address
Where to request the service:
• Main Accreditation Office
• Accreditation Office - Contractor Services
• Accreditation Office - Owner and Tenant Services – La Marina
• Accreditation Office - Guest and Visitor Services West Main Entrance
• Accreditation Office - Guest & Visitor Services North Main Entrance
Charges:
Applicable Charges may be paid at the cash desk before the pass is delivered or charged to the property’s account on request.
Who may request this service?
Entry permits for 1 to 10 days can only be processed by the main owner, main tenant, main resident, and the following relatives of each of the above: spouse, children.
Legal representative, property administrators, and authorized contractor or authorized personnel from the different business units.
Who may apply:
Visitors, Employees, Contractors, and Suppliers.
Valid for:
A maximum of 10 days.
Access Gates:
• Employee and Supplier Entrance (K1) and Employee Pedestrian Entrance (K2)
• West Main Entrance (K3) and North Main Entrance (K5) for Guests and Visitors
• Contractor Entrance (K4) for contractors and suppliers
Restrictions:
• No companions allowed.
• Access is not allowed for more than 10 days for plots.
Approximate delivery time:
• Access Control Website: with immediate effect
• E-mail from an authorized e-mail address: within two hours.
Policy for using this service and responsibilities:
• Carry your identity card or passport (if you are a foreigner) when you go to the access control at the entrances.
• Bring your reservation or authorization code.
Requirements for canceling this service:
These authorizations can be canceled at the request of the authorization holder, property owner, authorized dependents, administrator registered in the Costasur, La Marina Systems, Authorized Contractors, or business unit by completing the corresponding form or sending an email from an authorized electronic address.
Types of authorizations of one to 10 day
An individual entering the complex as a guest of a property owner or resident. This excludes tenants, villa employees, contractors, suppliers, and service providers.
Access Gates:
Main West Entrance (K3) and Main North Entrance (K5) and other entrances.
Special Conditions
- If the visit extends beyond one day, the guest must check in at the Owners’ Club Office.
- Guest authorizations are valid for up to 60 days per calendar year via the web portal mi.costasur.com.do. After 60 days, requests must be submitted via email to accesos@costasur.com.do
Authorization via web portal mi.costasur.com.do:
Charges: None.
Payment Method Not applicable.
Hours of Operation: 24 hours a day, 7 days a week.
A person renting a villa on a short- or long-term basis.
Access Gates:
Main West Entrance (K3) and Main North Entrance (K5) and other entrances.
Special Conditions
- The Owners’ Club Office issues an identification card.
Authorization via web portal mi.costasur.com.do:
- Charges: $25.00 per day per person (Owners' Club Office)
- Payment Method In-person at the Owner's Club Office or via email with a credit card.
- Hours of Operation: 24 hours a day, 7 days a week.
An individual hired by an owner or resident to work at their villa. This includes gardeners, drivers, cooks, waitstaff, housekeepers, babysitters and administrators.
Access Gates:
Employee and Supplier Entrance (K1) and Employee Pedestrian Entrance (K2)
Special Conditions
- Authorizations are valid for up to 60 days per calendar year via the web portal. After 60 days, requests must be submitted via email to accesos@costasur.com.do
Authorization via web portal mi.costasur.com.do:
- Charges: None, if it's only for one day. If access is for more than one day, there is a fee of RD$250.00 for each access authorization.
- Payment Method Charge to property or pay at the Cashier in the Accreditation Office (Monday - Friday 7:00 am to 4:00 pm and Saturdays 7:00 am to 11:00 am).
- Hours of Operation: 24 hours a day, 7 days a week.
Individuals involved in construction or villa maintenance, such as builders, assistants, carpenters, pavers, roofers, painters, electricians, plumbers, drywall installers, plasterers, cabinetmakers, and heavy equipment operators.
Access Gates:
- Contractor Entrance (K4)
Special Conditions
Authorizations have a term of up to 60 days in the calendar year through the web portal mi.costasur.com.do. After 60 days, requests must be made via email by writing to accesos@costasur.com.do.
Authorization via web portal mi.costasur.com.do:
- Charges: None, if it's for one day. If access is for more than one day, there is a fee of RD$450.00 for each access authorization.
- Payment Method Charge to property or pay at the Cashier in the Accreditation Office (Monday - Friday 7:00 am to 4:00 pm and Saturdays 7:00 am to 11:00 am).
- Hours of Operation: 24 hours a day, 7 days a week.
Individuals entering the complex to deliver or pick up items or materials. Typically, their visits are short, and no work is performed.
Access Gates:
- Employee and Supplier Entry (K1): If transported in a light vehicle (Car, Minivan, SUV, or Pickup Truck).
- Employee Pedestrian Entrance (K2) If access is pedestrian.
- Contractors' Entrance (K4): If transported in a heavy vehicle (Truck, Trailer, Crane, Excavator, Tractor, or Van).
Special Conditions
- Authorizations have a term of up to 60 days within the calendar year through the web portal. mi.costasur.com.do. Starting from 60 days, requests must be made via email addressed to accesos@costasur.com.do
Authorization via web portal mi.costasur.com.do:
- Charges: None, if it's only for one day. If access is for more than one day, there is a fee of RD$250.00 for each access authorization.
- Payment Method Charge to property or pay at the Cashier in the Accreditation Office (Monday - Friday 7:00 am to 4:00 pm and Saturdays 7:00 am to 11:00 am).
- Hours of Operation: 24 hours a day, 7 days a week.
Person offering a specific service, not related to construction and maintenance of villas.
Access Gates:
- Employee and Supplier Entrance (K1): If transported by light vehicle (Car, Minivan, SUV, or Pickup Truck).
- Employee Pedestrian Entrance (K2): If access is pedestrian.
- Contractor Entrance (K4): If transported by heavy vehicle (Truck, Trailer, Crane, Excavator, Tractor, or Van).
Special Conditions
- Authorizations have a term of up to 60 days within the calendar year through the web portal. mi.costasur.com.do. Starting from 60 days, requests must be made via email addressed to accesos@costasur.com.do
Authorization via web portal mi.costasur.com.do:
- Charges: None, if it's just for one day. If access is granted for more than one day, there is a fee of RD$250.00 for each access authorization.
- Payment Method Charge to property or pay at the Cashier in the Accreditation Office (Monday - Friday 7:00 am to 4:00 pm and Saturdays 7:00 am to 11:00 am).
- Hours of Operation: 24 hours a day, 7 days a week.
Accreditation Offices
The Accreditation Office is an administrative department responsible for producing and monitoring the authorization and issuing of passes within Casa de Campo. Its main role is to ensure that all personnel who have been assigned any category of authorization or pass are fully identified and accredited.
Forms
Access Request Form – Casa de Campo (General)
Access Request Form – Casa de Campo (Owners)
You can also contact our administrative offices:
This office is responsible for receiving access requests for villa employees, apartments, and commercial premises for issuing provisional authorizations and electronic entry passes to the Casa de Campo complex.
Phone: (809) 951-1500 Ext. 5160, 3268
Email: accesos@costasur.com.do
Hours of Operation:
Monday to Friday 7:00 AM to 4:00 PM | Saturdays 7:00 AM to 11:00 AM | Closed on Holidays
Location: Near the Employee Pedestrian Entrance (K2)
This office is responsible for receiving access requests for workers, contractors, and suppliers for issuing provisional authorizations and electronic entry passes to the Casa de Campo complex.
Phone(809) 951-1500 Ext: 5305
Email: accesos@costasur.com.do
Hours of Operation: Monday to Friday 7:00 AM to 4:00 PM | Saturdays 7:00 AM to 11:00 AM | Closed on Holidays
Location: Next to contractor entrance (K4)
This office is responsible for providing support for employee authorizations and electronic passes should any situation arise when entering the Casa de Campo complex. This support consists of verifying and validating situations that arise in the authorizations and electronic passes when entering through Employees and Suppliers Entrance (K1).
Note: This office does not issue electronic passes
Phone: (809) 951-1500 Ext. 5160, 3268
Email: accesos@costasur.com.do
Hours of Operation: Monday to Friday 7:00am to 4:00pm | Saturdays 7:00am to 3:00pm
Location: Near the Employees and Suppliers Entrance (K1)
This office is responsible for receiving temporary access requests for guests, visitors and invitees who require entry to Casa de Campo.
Phone: (809) 951-1500 Ext: 5160, 3268
Email: accesos@costasur.com.do
Hours of Operation: 24 hours a day, 7 days a week
Location: Near the main entrance (K3 West Gate)
This office is responsible for receiving temporary access requests for guests, visitors and invitees who require entry to Casa de Campo.
Phone: (809) 951-1500 Ext. 5160, 3268
Email: accesos@costasur.com.do
Hours of Operation: 24 hours a day, 7 days a week
Location: Near North Main Entrance (K5)
This office is responsible for receiving owner and tenant pass requests made directly by villa or apartment owners.
Phone: (809) 951-1500 Ext. 8020
Email: accesospropietarios@ccampo.com.do
Hours of Operation: Monday to Friday 8:00 am to 5:00 pm | Saturdays 8:00 am to 3:00 pm | Holidays 8:00 am to 12:00 pm
Location: Near the West Main Entrance (K3)
This office is responsible for receiving applications for electronic passes for crewmembers, boat captains, and sailors, vessels in transit and berth owners.
Phone: (809) 951-1500 Ext. 2111, 2112, 2395
Email: accesospropietarios@ccampo.com.do
Hours of Operation: Monday to Friday 8:00 am to 5:00 pm | Saturdays 8:00 am to 3:00 pm | Holidays 8:00 am to 12:00 pm
Location: Port Authority, The Navy
More than 532,292 access requests were handled in 2024.
Frequently Asked Questions
• Employee and Supplier Entry (K1)
• Employee Entrance (K2)
• West Main Entrance (K3)
• Contractor Entrance (K4)
North Main Entrance (K5)
• To be duly registered in the Costasur Casa de Campo systems.
• Have a copy of your identification document at hand: Dominican cédula or passport for foreigners.
At our different Accreditation offices strategically located at the entrances to the complex.
Through the web portal mi.costasur.com.do
• You can also request your passes using the applicable forms.
As soon as the request is made, you can send the person(s) to the accreditation office during business hours.
We have continuous 24/7 operating hours at the Services offices.
You can request it once you are registered in the Costasur Casa de Campo systems, by contacting the Accreditation Office - Owner Services at the email address accesospropietarios@ccampo.com.do Phone: 809-523-3333 Ext. 8020, 2111.
When applying for the pass, please specify which vehicle the person will be using, including its make, color, and license plate number. When the person goes to the Accreditation Office, he/she must bring his/her identification, license, registration, and valid vehicle insurance.
It is valid for a maximum of one year.
You may register them through Costasur’s planning and design Department by controldeobras@costasur.com.do Tel: 809-523-3333, Ext. 8144.
It is valid for a maximum of six months.
The costs depend on the type of pass you are requesting.
You may pay at the cash desk before the pass is delivered or it can be charged to the property's account.
Applications are valid for 15 calendar days. If they expire, the applicant will have to make a new request.
You must send an email from an authorized address, notifying the following emails of its loss: accesos@costasur.com.do Tel: 809-523-3333 Ext: 5160/3268 investigacionesgc@crcltd.com.do Phone: 809-523-3333 Ext. 5173.
You must send an email from an authorized address to accesos@costasur.com.do. Tel: 809-523-3333 Ext: 5160, 3268, notifying of its cancellation or go to the office to complete a form.
You should contact the Investigations Department at investigacionesgc@crcltd.com.do Phone: 809-523-3333 Ext. 5173.
You should contact Costasur Customer Service Department, at the email: servicioalcliente@costasur.com.do. Phone: 809-523-3333 Ext. 8528.
Costasur Dominicana, S.A. does not endorse, certify, or assume any responsibility for publications, promotions, or offers related to the rental, sale, or purchase of properties made by third parties outside of its official channels. Villa owners in Casa de Campo are free to use external brokers; however, we strongly encourage our guests, clients, and potential buyers to always verify the legitimacy and authenticity of any offer before making payments, reservations, or contractual commitments.