The Customer Service Department is responsible for meeting the needs or requirements of the owners, residents, and users within Casa de Campo®. Likewise, it manages the sale of quality products and services in accordance with the demands of our clients.
Contact us at servicioalcliente@costasur.com.do, call us at 809-523-2526 / 8528 from 8:00 am to 6:00 pm Monday to Friday from 8:00 am to 6:00 pm and Saturdays from 8:00 am to 1:00 pm, or visit our Customer Service offices at Administración Costasur Casa de Campo®.
To request our Hotline services, you can contact us at hotlinecs@costasur.com.do or call us at 809-523-2323 from 07:30 am to 10:30 pm.
The services we offer are available to our homeowners, residents, or a property representative.
Times may vary depending on the type of service requested.
• The customer is responsible for the care and use of the equipment.
• The equipment belongs to the provider.
• Technical personnel must be accompanied by the customer or authorized personnel at the time of service receipt.
• Submit the request in writing, by phone call, or in person by authorized personnel.
• Comply with the service contract timeframes established as policies by the provider.
• Fill out the cancellation forms.
• Return equipment in its entirety.
All contracted services are billed to the property's account.
You may request this through Costasur’s Customer Service Department, by email: servicioalcliente@costasur.com.do o Tel: 809- 523-3333 Ext. 8528.
You may request this through Costasur's Customer Service Department, by email: servicioalcliente@costasur.com.do o Tel: 809- 523-3333 Ext. 8528.
You should contact the Investigations Department at conduce@costasur.com.do Tel: 809- 523-3333 Ext. 5173.
