Costasur | Casa de Campo®, La Romana

Villa or Apartment Manager Passes

Requests for villa or apartment manager passes may be processed solely and exclusively by the property owner or administrators, who for this purpose must be registered in the Costasur Casa de Campo and La Marina systems.

Required documentation:
• Copy of identification document: Dominican Identification Card (cédula), or passport for foreigners.
• A 2x2 photograph (can be taken at the office).
• For vehicle authorization: copy of license, registration, and current insurance. A maximum of three vehicles are allowed per villa or property.

How to apply:
• Access Control Website.
• Casa de Campo Access Request Form – General Version
• E-mail from an authorized e-mail address

Where to request the service:
• Main Accreditation Office

Charges:
Applicable fees may be paid at the cash desk before the pass is delivered or charged to the property’s account on request.

Who may request this service?
Villa or apartment manager passes can only be requested by the property owner or manager registered in the Costasur and La Marina systems.

Who may apply?
• Villa or apartment managers.

Valid for:
A maximum of one year.

Access Gates:
• Employees and Suppliers Entrance (K1) and Employees Pedestrian Entrance (K2)

Restrictions:
• Accompanying persons will not be allowed access.

Approximate delivery time:
• 5 to 10 minutes, on a first come, first served basis.

Policy for using this service and responsibilities:
• These passes may only be used by their holder; they are non-transferable and must not be lent to third parties. Passes will be retained by the security agent at the gates if they are found to be in the hands of anyone other than their owners.
• Applications are valid for 15 calendar days. If they expire, the applicant will have to make a new request. This rule does not apply to tenant pass requests.
• If you lose your pass, please send an email immediately to accesos@costasur.com.do Tel. (809) 523-3333, ext. 5160/3268.
• The maximum time limit for claims is 30 days from the date of payment or charge to the property.

Requirements for canceling this service:
These passes can be canceled at the request of the pass holder, property owner, Costasur Legal Procedures and La Marina, by completing the required form or by sending an e-mail from an authorized e-mail address.

Passes for Contractors

Requests for contractor or worker passes may be processed solely and exclusively by the property owner, the managers of the property, business unit or authorized contractor who for these purposes must be registered in the Costasur Casa de Campo and La Marina systems.

Required documentation:
• Copy of identification document: Dominican Identification Card (cédula), or passport for foreigners.
• 2x2 photograph of each pass holder.
• For vehicle authorization: copy of license, registration, and current insurance.

How to apply:
• Access Control Website for Contractors who are duly registered with Costasur's Planning and Design Department.
• Casa de Campo Access Request Form – General Version
• An e-mail from an authorized e-mail address when sent by the Owner or Manager.

Where to request the service:
• Accreditation Office - Contractor Services

Charges:
Applicable fees may be paid at the cash desk before the pass is delivered.

Who may request this service?
Contractor passes can only be requested by the property owner, authorized dependents, the authorized property manager and/or Contractor.

Who may apply?
Any worker under contract with an authorized contractor.

Valid for:
A maximum of 6 months.

Access Gates:
• Contractors Entrance (K4)

Restrictions:
• Entry of companions without a pass or access authorization is not permitted.

Approximate delivery time:
5 to 10 minutes, on a first come, first served basis.

Policy for using this service and responsibilities:
• These passes may only be used by their holder; they are non-transferable and must not be lent to third parties. Passes will be retained by the security agent at the gates if they are found to be in the hands of anyone other than their owners.
• Applications are valid for 15 calendar days. If they expire, the applicant will have to make a new request. This rule does not apply to tenant pass requests.
• If you lose your pass, please send an email immediately to accesos@costasur.com.do Tel. 809-523-3333, ext. 5160/3268.
• The maximum time limit for claims is 30 days from the date of payment or charge to the property.

Requirements for canceling this service:
These passes can be canceled at the request of the pass holder, property owner or dependents and/or the authorized property manager and/or Contractor by completing the required form or by sending an e-mail from an authorized e-mail address.

Passes for Tenants

Villa and apartment tenants will have the right to request a tenant pass through the owner once the entire validation and registration procedure has been completed by Costasur Legal and Administrative Procedures Department and La Marina.

Required documentation:
• Tenant Registration Form listing all persons who will be living in the property.
• Copy of identification document: Dominican Identification Card (cédula), or passport for foreigners.
• 2x2 photograph of each pass holder.
• For vehicle authorization: copy of license, registration, and current insurance.

How to apply:
Tenant Registration Form (Costasur legal procedures and La Marina).

Where to request the service:
Legal Procedures Office - Costasur Casa de Campo and La Marina

Charges:
Applicable costs are charged to the property account.

Who may request this service?
Tenant passes can only be requested by the registered owner.

Who may apply?
• Registered tenant.
• Spouse
• Children

Valid for:
Maximum one year, never exceeding the term of the rental contract.

Access Gates:
• West Main Entrance (K3) and North Main Entrance (K5) and other entrances.

Restrictions:
• Accompanying persons are allowed access.

Approximate delivery time:
10 days.

Policy for using this service and responsibilities:
• These passes are non-transferable.
• The maximum time limit for claims is 30 days from the date of payment or charge to the property.
• If you lose your pass, please send an email immediately to accesospropietarios@ccampo.com.do Tel. 809-523-3333, ext. 8020.

Requirements for canceling this service:
These passes can be canceled at the request of the pass holder by completing the required form or through the Costasur and La Marina legal department.

Passes for Internal Companies

Requests for internal company passes may be processed only and exclusively by business units, commercial tenants, representatives, presidents, owners, or administrators duly registered in the Costasur Casa de Campo and La Marina systems.

Required documentation:
• Copy of identification document: Dominican Identification Card (cédula), or passport for foreigners.
• A 2x2 photograph (can be taken at the office).
• For vehicle authorization: copy of license, registration, and current insurance.

How to apply:
• Access Control Website.
• Casa de Campo Access Request Form – General Version
• E-mail from an authorized e-mail address

Where to request the service:
• Main Accreditation Office

Charges:
Applicable fees may be paid at the cash desk before the pass is delivered or charged to the business unit that made the request.

Who may request this service?
Internal company passes can only be requested by the owner, manager and/or business unit.

Who may apply?
All staff who are required to enter the complex to provide or carry out a particular job or service.

Valid for:
A maximum of one year.

Access Gates:
• Employees and Suppliers Entrance (K1) and Contractors Entrance (K4), depending on the nature of the work.

Restrictions:
• Entry of companions without a pass or access authorization is not permitted.
• Visitors will not be allowed access to commercial premises.

Approximate delivery time:
5 to 10 minutes, on a first come, first served basis.

Policy for using this service and responsibilities:
• These passes may only be used by their holder; they are non-transferable and must not be lent to third parties. Passes will be retained by the security agent at the gates if they are found to be in the hands of anyone other than their owners.
• Applications are valid for 15 calendar days. If they expire, the applicant will have to make a new request. This rule does not apply to tenant pass requests.
• If you lose your pass, please send an email immediately to accesos@costasur.com.do Tel. 809-523-3333, ext. 5160/3268.
• The maximum time limit for claims is 30 days from the date of payment or charge to the property.

Requirements for canceling this service:
These passes can be canceled at the request of the pass holder, the property/business owner by completing the required form or by sending an e-mail from an authorized e-mail address.

Passes for External Companies

Requests for external company passes may be processed only and exclusively by the Central Romana business units that require them.

Required documentation:
• Copy of identification document: Dominican Identification Card (cédula), or passport for foreigners.
• A 2x2 photograph (can be taken at the office).
• For vehicle authorization: copy of license, registration, and current insurance.

How to apply:
• Access Control Website.
• Casa de Campo Access Request Form – General Version
• E-mail from an authorized e-mail address

Where to request the service:
• Main Accreditation Office

Charges:
Applicable fees may be paid at the cash desk before the pass is delivered or charged to the business unit that made the request.

Who may request this service:
External company passes may only be requested by the registered owner, manager and/or business unit.

Who may apply:
All staff who are required to enter the complex to provide or carry out a particular job or service.

Valid for:
A maximum of six months.

Access Gates:
• Contractors Entrance (K4)

Restrictions:
• Entry of companions without a pass or access authorization is not permitted.
• Visitors will not be allowed access.

Approximate delivery time:
5-10 minutes, on a first come, first served basis.

Policy for using this service and responsibilities:
• These passes may only be used by their holder; they are non-transferable and must not be lent to third parties. Passes will be retained by the security agent at the gates if they are found to be in the hands of anyone other than their owners.
• Applications are valid for 15 calendar days. If they expire, the applicant will have to make a new request. This rule does not apply to tenant pass requests.
• If you lose your pass, please send an email immediately to accesos@costasur.com.do Tel. 809-523-3333, ext. 5160/3268.
• The maximum time limit for claims is 30 days from the date of payment or charge to the property.

Requirements for canceling this service:
These passes can be canceled at the request of the pass holder, the property/business owner by completing the required form or by sending an e-mail from an authorized e-mail address.

Passes for Plot, Villa, or Apartment Owners

Owners of lots, villas or apartments are the only persons authorized by the Central Romana Administration to apply for automatic passes once the process and validation of purchase has been completed by Costasur's Legal and Administrative Procedures Department. Applicants for owner passes must be previously registered as a dependent or relative of the owner in the Casa de Campo and La Marina system.

Required documentation:
• Application form fully completed and signed by the owner.
• Copy of identification document: Dominican Identification Card (cédula), or passport for foreigners.
• A 2x2 photograph (can be taken at the office)

How to apply:
Access Control Website.
Casa de Campo Access Request Form - Owners
E-mail from an authorized e-mail address

Where to request the service:
• Accreditation Office - Guest and Visitor Services - West Main Entrance.

Charges:
Applicable costs are charged to the property account.

Who may request this service:
Villa or apartment owner passes can only be requested and collected by the property owner. If not, you may authorize a family member or administrator to collect it by means of an authorized mailing address.

Who may apply:
If the owner is a private individual:
• Principal or Owner
• Spouse
• Children
• Grandchildren
• Sons and daughters-in-law
• Owner’s father or mother
• Owner’s father or mother-in-law (spouse’s father or mother)

If the owner is a legal entity or company:
• President and applicable family members
• Representative and applicable family members

Valid for:
A maximum of four years.

Access Gates:
• West Main Entrance (K3) and North Main Entrance (K5) and other entrances.

Restrictions:
• Accompanying persons will be allowed access.

Approximate delivery time:
• 72 working hours for issuing new passes.
• 24 working hours for renewing passes

Policy for using this service and responsibilities:
• These passes may only be used by their holder; they are non-transferable and must not be lent to third parties. Passes will be retained by the security agent at the gates if they are found to be in the hands of anyone other than their owners.
• Applications are valid for 15 calendar days. If they expire, the applicant will have to make a new request. This rule does not apply to tenant pass requests.
• If you lose your pass, please send an email immediately to accesospropietarios@ccampo.com.do Tel. 809-523-3333, ext. 8020.
• The maximum time limit for claims is 30 days from the date of payment or charge to the property.
• The maximum time for collecting a new pass is 30 days from the date of issue.

Requirements for canceling this service:
These passes can be canceled at the request of the registered property owner, Central Romana Administration and La Marina Administration, by completing the required form or by sending an e-mail from an authorized e-mail address.

Villa or Apartment Employee Passes

Requests for villa or apartment employee passes may be processed solely and exclusively by the property owners or administrators, who for this purpose must be registered in the Costasur Casa de Campo and La Marina systems. Otherwise, the applicants will not be able to make any type of authorization.

Required documentation:
• Copy of identification document: Dominican Identification Card (cédula), or passport for foreigners.
• 2x2 photograph of each pass holder.
• For vehicle authorization: copy of license, registration, and current insurance. Only three vehicles are allowed per villa or property.

How to apply:
• Access Control Website.
• Casa de Campo Access Request Form – General Version
• E-mail from an authorized e-mail address

Where to request the service:
• Main Accreditation Office

Charges:
Applicable fees may be paid at the cash desk before the pass is delivered or charged to the property's account upon request.

Who may request this service?
Villa or apartment employee passes can only be requested by the property owner, dependents, and/or the property manager.

Who may apply?
• Villa or apartment managers
• Waiters
• Drivers
• Gardeners
• Pool maintenance staff
• Other staff providing services for villas and apartments.

Valid for:
A maximum of one year.

Access Gates:
• Employees and Suppliers Entrance (K1) and Employees Pedestrian Entrance (K2)

Restrictions:
• Entry of companions without a pass or access authorization is not permitted.

Approximate delivery time:
5 to 10 minutes, on a first come, first served basis.

Policy for using this service and responsibilities:
• These passes may only be used by their holder; they are non-transferable and must not be lent to third parties. Passes will be retained by the security agent at the gates if they are found to be in the hands of anyone other than their owners.
• Applications are valid for 15 calendar days. If they expire, the applicant will have to make a new request. This rule does not apply to tenant pass requests.
• If you lose your pass, please send an email immediately to accesos@costasur.com.do Tel. 809-523-3333, ext. 5160/3268.
• The maximum time limit for claims is 30 days from the date of payment or charge to the property.

Requirements for canceling this service:
These passes can be canceled at the request of the pass holder, property owner or dependents and/or the property manager by completing the required form or by sending an e-mail from an authorized e-mail address.

Vessels in Transit

Casa de Campo has a port as a business unit in La Marina, which has an Administrative Office and a Harbormaster's Office responsible for managing the docks, vessels in transit, crewmembers, storage units, carports, and garages. This office is responsible for confirming authorization and issuing client passes to the accreditation delegate office.

Required documentation:
• Application form fully completed and signed by the Harbormaster.
• Copy of identification document: Dominican Identification Card (cédula), or passport for foreigners.
• A 2x2 photograph (can be taken at the office).
• Name of vessel and registration number.

How to apply:
• Access Control Website.
• Casa de Campo Access Request Form – General Version
• E-mail from an authorized e-mail address

Where to request the service:
• Accreditation Office – La Marina

Charges: Applicable costs are charged to the property account.

Who may request this service:
Transit passes for vessels in transit may only be requested by the Harbormaster’s Office.

Who may apply:
Transiting vessel staff and crew members.

Valid for:
A maximum of one year.

Access Gates:
• West Main Entrance (K3) and North Main Entrance (K5) and other entrances.

Restrictions:
• Entry of companions without a pass or access authorization is not permitted.

Approximate delivery time: 48 working hours for issuing new passes and renewals.

Policy for using this service and responsibilities:
• These passes may only be used by their holder; they are non-transferable and must not be lent to third parties. Passes will be retained by the security agent at the gates if they are found to be in the hands of anyone other than their owners.
• Applications are valid for 15 calendar days. If they expire, the applicant will have to make a new request. This rule does not apply to tenant pass requests.
• If you lose your pass, please send an email immediately to accesos@costasur.com.do Tel. 809-523-3333, ext. 5160/3268.
• The maximum time limit for claims is 30 days from the date of payment or charge to the property.

Requirements for canceling this service:
These passes can be canceled at the request of the Harbormaster’s Office by completing the required form or by sending an e-mail from an authorized e-mail address.

One to 10-day authorizations

This is a digital validation in the security system that allows for registration using a valid identity document, required at the time of entry to Casa de Campo.

Required documentation:
• Copy of identification document: Dominican Identification Card (cédula), or passport for foreigners.

How to apply:
• Access Control Website.
• E-mail from an authorized e-mail address

Where to request the service:
• Main Accreditation Office
• Accreditation Office - Contractor Services
• Accreditation Office - Owner and Tenant Services – La Marina
• Accreditation Office - Guest and Visitor Services West Main Entrance
• Accreditation Office - Guest & Visitor Services North Main Entrance

Charges:
Where applicable, the cost and entry authorization will be paid by the worker, contractor, owner, or business unit as stated on the application.

Who may request this service?
One to 10-day entry authorizations may be processed only and exclusively by the principal owner, principal tenant, principal resident and the following related to each of the above: spouse and children.

Legal representatives, property managers and authorized contractors or authorized personnel of the respective business units.

Who may apply?
Visitors, Employees, Contractors, and Suppliers.

Valid for:
A maximum of 10 days.

Access Gates:
• Employees and Suppliers Entrance (K1) and Employees Pedestrian Entrance (K2) for Employees
• West Main Entrance (K3) and North Main Entrance (K5) for Guests and Visitors
• Contractors Entrance (K4) for contractors and suppliers

Restrictions:
• No companions allowed.
• Access is not allowed for more than 10 days for plots.

Approximate delivery time:
• Access Control Website: with immediate effect
• E-mail from an authorized e-mail address: within two hours.

Policy for using this service and responsibilities:
• Carry your identity card or passport (if you are a foreigner) when you go to the access control at the entrances.
• Bring your reservation or authorization code.

Requirements for canceling this service:
These authorizations may be cancelled at the request of the authorization holder, property owner or authorized dependents, administrators registered at Costasur, La Marina, authorized contractors, or business unit systems by completing the required form or by sending an E-mail from an authorized e-mail address.

COMMITTED TO THE WELL-BEING OF THE COMMUNITY

Assistance for property owners, residents, and users

REQUEST YOUR ACCREDITATION IN A FEW STEPS

Credentials according to your needs:

Villa or Apartment Manager Passes

Passes for Contractors

Passes for Tenants

Passes for Internal Companies

Passes for External Companies

Passes for Plot, Villa, or Apartment Owners

Villa or Apartment Employee Passes

Vessels in Transit

One to 10-day authorizations

Accreditation offices

More than 147,479 access requests were
handled in 2023.

Frequently Asked Questions

COMMITTED TO THE WELL-BEING OF THE COMMUNITY

Assistance for property owners, residents, and users

REQUEST YOUR ACCREDITATION IN A FEW STEPS

Credentials according to your needs:

Villa or Apartment Manager Passes

Passes for Contractors

Passes for Tenants

Passes for Internal Companies

Passes for External Companies

Passes for Plot, Villa, or Apartment Owners

Villa or Apartment Employee Passes

Vessels in Transit

One to 10-day authorizations

Accreditation offices

More than 147,479 access requests were handled in 2023.

Frequently Asked Questions

More than 147,479 access requests were
handled in 2023.