At Costasur Casa de Campo, we recognize the importance of pets in the lives of our property owners, residents, and visitors. To ensure a safe and harmonious coexistence, we have established clear guidelines that promote responsible pet ownership and respect for our shared environment.
Below, you will find a series of essential measures and best practices designed to promote safety, mutual respect, and the well-being of all. We appreciate your commitment to complying with these provisions, which contribute to maintaining an orderly, clean, and enjoyable environment for the entire community:
Identification and Visibility
• All pets must wear a visible identification tag with the owner’s information (name, telephone number, and address).
• The use of brightly colored or reflective collars is recommended to improve the pet’s visibility during both day and night.
Supervision and Presence on Property
• Pets must remain within the owner's property and under supervision at all times. Free roaming in common areas or uncontrolled access to other residences is not permitted.
• For cats that have outdoor access, the installation of secure structures such as catios is recommended, allowing them to enjoy the outdoors without leaving the immediate vicinity of the home.
Walking and Control in Common Areas
• When walking dogs, the use of a leash is mandatory in all common areas.
• Pets are not allowed to enter or remain in areas such as golf courses, sports courts, swimming pools, beaches, and exercise trails.
• Excessive noise (such as continuous barking) or aggressive behavior that may disturb others must be avoided.
Hygiene and Health
• Pet waste must be picked up and disposed of in the designated trash bins, particularly when walking pets in common areas and/or on exercise trails.
• Pets must be up to date on their vaccinations and parasite treatments, especially if they frequent outdoor areas.
• Feeding non-domesticated cats around the property is not allowed, as it encourages uncontrolled presence and reproduction. These animals should be reported for monitoring purposes.
Absences and Extended Care
• Pets should not be left alone or tied up for extended periods. If you need to be away, please consider hiring a pet sitter or using specialized services such as pet boarding or daycare facilities.
If you observe situations involving pets that may affect the peace or safety within the community, such as excessive noise, unleashed pets, or aggressive behavior, you may submit a report via email, phone, or in person using the official channels listed below:
Official Reporting Channels:
Customer Service: servicioalcliente@costasur.com.do | Tel: 809-523-8528
Costasur Security scarlet.mercedes@crcltd.com.do / h.fernandez@costasur.com.do | Tel: 809-523-2005
Situations where a canine is reported to be emitting constant barking or disruptive noises that affect the tranquility of residents or visitors, especially during nighttime or rest hours.
Report Reception: The Customer Service team receives the request via email, phone call, or in person. Once the report is registered, receipt is confirmed to the client via email. If the report is received through the Hotline or Security, the team follows the established procedure and informs Customer Service for proper follow-up.
Owner Notification (if known): The owner of the reported canine is contacted via email and, if applicable, by phone, informing them of the situation and requesting that they take the necessary corrective measures.
Follow-up if Unresolved: If no improvement is observed after the initial notification, the client may request the intervention of the Security Department, which will send an agent to conduct a verification visit and outreach.
Measures for Recurrence: If the behavior persists after three formal notifications, the owner will be asked to remove the pet from the complex.
Incidents where a canine is observed roaming without a leash, unsupervised, or lost in public areas of the complex.
Report Reception: The Customer Service team receives the request via email, phone call, or in person. Once the report is registered, receipt is confirmed to the client via email. If the report is received through the Hotline or Security, the team follows the established procedure and informs Customer Service for proper follow-up.
Owner Notification (if known): If the pet can be identified, the owner is notified via email and phone call, informing them of the incident and requesting their prompt intervention.
Intervention for Recurrence: If the pet continues to roam freely in common areas or has not been located by its owner, the Security Department will intervene, capturing and safeguarding the pet in a designated area until it is claimed or for a period of 10 to 15 days, after which the pet will be put up for adoption.
Unidentified or Stray Pets: If the canine has no identifiable owner, the Security Department will be responsible for removing it from the complex in accordance with established protocols, which may include putting the pet up for adoption.
Preventive Communication: If the incident reflects a recurring situation, a general communication will be issued to the community reminding them of the rules regarding responsible pet care, supervision, and ownership.
Situations where a canine displays signs of aggression (growling, charging, biting, or attempted attacks) toward people or other animals within the complex.
Report Reception: The Customer Service team receives the request via email, phone call, or in person. Once the report is registered, receipt is confirmed to the client via email. If the report is received through the Hotline or Security, the team follows the established procedure and informs Customer Service for proper follow-up.
Owner Notification: The owners of the canine are contacted via email and phone call (if applicable), informing them of the reported situation and urging them to take the corresponding corrective measures. In the event of a bite, a meeting will be arranged between the owner of the involved dog and the affected person. The dog owner must present an updated vaccination card and maintain communication with the affected person to address any additional steps that may be necessary.
Security Department Intervention: At the time of notifying the owner, the Security Department is involved for awareness and follow-up.
Corrective Measures for Incidents: If, after three formal warnings, the behavior continues to pose a risk to residents or visitors, the immediate removal of the pet from the complex will be requested.
