Casa de Campo® has its own private power plant and the only electrical grid available within the complex, providing reliable, high-quality service.
Your service requests will be handled by qualified personnel to assist you, both with your home network and domestic appliances.
Contact
To request the services on offer, please contact us at hotlinecs@costasur.com.do, by calling (809) 523-2323 between 7:30 am and 10:30 pm.
We collect smart meter readings every month from our state-of-the-art monitoring center without the need for our department’s staff to physically visit your property.
With the objective of beautifying the green areas and landscaping, we constantly monitor the road lighting infrastructure to ensure that our roads in the complex are adequately illuminated. For this purpose, we have installed lighting in traffic circles and traffic islands in sectors including Tennis Villas, Cajuiles, Punta Aguila, and Vista Chavón.
We have been replacing HPS (High Pressure Sodium) lamps with LED (Light Emitting Diode) technology lamps since early January 2017. They provide us with many benefits in terms of energy saving and environmental protection. Some of the benefits are:
• LED bulbs do not need to be replaced as frequently as conventional bulbs and this means that they require fewer resources in their manufacturing, packaging, and transportation.
• They are considered one of the most environmentally beneficial lighting sources.
• LED bulbs need 38 watts, while traditional bulbs require 84 watts. They reduce total energy consumption and greenhouse gases that are a major cause of climate change.
• LEDs are made of recyclable materials and do not contain toxic components that could harm nature, people, or animals. They do not require gas or filaments to operate and do not transform light into heat. The risk of radiation and burns is very low.
• LEDs do not contain mercury or tungsten, which are two highly polluting materials. Using LEDs also reduces CO2 emissions by 70% compared to conventional lighting.
• Finally, the noise pollution caused by standard bulbs with their annoying buzzing sound is a thing of the past since the introduction of LEDs.
To request the services on offer, please contact us at hotlinecs@costasur.com.do, call (809) 523-2323 from 7:30 am to 10:30 pm, or visit us at Costasur administrative offices from 08:00 am to 5:00 pm.
To request any of our services, please contact us at hotlinecs@costasur.com.do, call (809) 523-2323 between 7:30 a.m. and 10:30 p.m., or visit the Costasur administrative offices from 8:00 a.m. to 5:00 p.m.
Fees vary depending on the services requested, the scope of work involved, and the approval of the corresponding estimates, where applicable.
● For bidirectional meter installations, costs are subject to the following conditions:
- Distribution system interconnection evaluation: No charge
- Meter installation: Cost subject to approval of the corresponding estimate
Customer information must be properly registered in the property database associated with the service request.
● Approval of a service estimate by the property owner or authorized representative may be required, where applicable.
● Electrical plans must be submitted for review and approval in connection with electrical meter installations.
● Electrical system inspection and standardization services are provided at no cost.
● Water pump rentals: 3 to 8 business hours
● Refrigerator rentals: 3 to 8 business hours
● Installed power capacity upgrades (KVA): 1 to 15 calendar days following estimate approval
● Air conditioning installations: 1 to 15 calendar days following estimate approval
● Electrical meter installations: 1 to 15 calendar days for plan approval and 1 to 3 business days following estimate approval by the property owner or authorized representative
● Fan installation or maintenance services: 1 to 7 business days following estimate approval, where applicable
● Electrical meter readings: 3 to 8 business hours
● Water pump repairs: 1 to 7 business days following estimate approval, where applicable
● Washer and dryer repairs: 1 to 7 business days following estimate approval, where applicable
● Refrigerator repairs: 1 to 7 business days, provided exclusive manufacturer parts are not required, and following estimate approval where applicable
● Air conditioning repair and maintenance services: 1 to 7 business days, provided exclusive manufacturer parts are not required, and following estimate approval where applicable
● Electrical repair, installation, and inspection services: 1 to 7 business days following estimate approval, where applicable
● Electrical system inspection and standardization: 1 to 3 business days
● Bidirectional meter installations for net metering: 30 calendar days for interconnection evaluation and approval, plus 19 business days following approval of the application
● Rental equipment must be returned in the same condition in which it was delivered.
● If the rental period exceeds seven (7) days, the applicable charges will be applied and a new service request will be generated.
● Air conditioning installation services are limited to units ranging from 1 to 5 tons.
To cancel a requested service, the registered property owner, resident, or authorized property representative must contact us at hotlinecs@costasur.com.do, call (809) 523-2323 between 7:30 a.m. and 10:30 p.m., or visit the Costasur administrative offices from 8:00 a.m. to 5:00 p.m.
A work or energy unit equivalent to the energy produced or consumed by one kilowatt of power for one hour.
It is a unit of apparent power: It is the total amount of power consumed by an electrical device.
A kW (kilowatt) is a unit of measurement used to quantify the electrical power of energy supported by a property's installation.
A fee established within the electricity tariff structure to cover part of the costs associated with the availability and maintenance of electrical service, regardless of consumption levels.
A component of the electricity tariff associated with the maximum amount of power a customer may require from the electrical grid at a given time.
Single-phase installations: Use two electrical wires to carry electricity, called conductors, formed by a single alternating current or phase and therefore all voltage varies in the same way.
An electrical energy production, distribution and consumption system formed by three alternating currents with the same frequency and amplitude, with a 120° electrical phase difference between them, arranged in a given order. Each of the currents that makes up the system is designated by the name of the phase (A, B, C).
The key difference is that an inverter air conditioner can regulate the compressor motor speed. Once the room is cool, inverter air conditioners reduce the motor speed to save energy and the refrigerant used to cool the air.
By comparison, non-inverter air conditioners run at full speed. The motor runs at full speed but shuts off once the room temperature drops to the desired level. This on/off process is repeated, and it can make unnecessary noise and consume more energy.
You must submit an email specifying the required electrical capacity and installation details.
The maximum installed capacity for residential customers must not exceed 25 kilowatts (kW). Both individuals and legal entities may connect to the Distribution Company’s network.
This framework allows customers with renewable generation systems to connect to the electrical grid and export surplus energy. Exported energy is credited in accordance with the provisions established under the applicable regulations (Resolution SIE-007-2026).
• Grid-connected systems: Under this modality, the customer uses a bidirectional meter and receives credit for energy exported to the grid.
• Zero-export systems: Under this modality, the customer may only generate electricity for self-consumption and may not export energy to the grid.
Yes. Customers must submit the appropriate application, formally notify the Distributor, and certify that the system includes anti-export protection mechanisms. Compliance with the complex’s architectural standards is also required.
Applicants must complete and submit the Interconnection Feasibility Application Form – Annex B.1, together with the following documentation:
1. Single-line diagram signed by a licensed engineer
2. Architectural roof layout plans showing panel placement
3. Installation and mounting details for the panels
4. Authorization letter for representation and/or plan submission
5. Inverter certification issued by the CNE
6. Solar panel certification issued by the CNE
7. Inverter technical specifications
8. Solar panel technical specifications
9. Customer identification document (must be registered)
10. Valid corporate registration documents for the property-owning entity (applicable only when ownership is held by a corporation)
11. Valid CODIA certification letter for the installation engineer
12. CODIA identification card for the installation engineer
13. Identification document for the licensed engineer
14. Electrician licenses issued by the SIE for the technical personnel
Yes. Customers must complete the corresponding application process, formally notify the Distributor, and certify that the system includes anti-export protection mechanisms. Compliance with the complex’s architectural standards is also required.
An anti-export system prevents electricity from being exported to the grid. It may consist of an integrated inverter function or a separate control device.
