• To request the services we offer, please contact us at conduce@costasur.com.do or by submitting a handwritten authorization approved by Central Romana, Costasur Casa de Campo® and/or La Marina.

• Through the Mi Costasur platform, which provides a form to fill out the request.

• Via e-mail no form is required, just the details of the objects to be removed (quantity, brand, color, license plate, serial number, size, etc.), the vehicle or type of transport (brand, color, and license plate) and the person authorized to remove the objects (full name, ID number and position held).

• The services we offer are available to our owners, residents and/or legal representative of the property, and construction site managers.
• The person who will carry out the removal must be of legal age.

Once the person who is going to collect the item(s) arrives at the Investigations department, they will be validated and the permit will be issued on a first come, first served basis, from 7:30 am to 5:00 pm Monday through Friday and Saturday from 7:30 am to 11:45 am.

• Abide by the established schedule.
• Show your identity card.
• Show the item(s) to be removed.

It is a formal document through which a registered property owner, contractor, tenant, or administrator authorizes the removal of a specific item from the Casa de Campo complex.

Any time the items are not being removed by the property owner, a Release Permit is required. This includes, but is not limited to: vehicles, appliances, food and beverages, construction materials, household moves, plants, household items, tools, animals, various equipment, boats, boating items, among others.

At the Release Permits Office of the Security Department.

On the main avenue of the Casa de Campo complex, between the Cajuiles sector and the Employee and Supplier Service Gate (K1), near the Free Zone. Location on Google Maps

By phone at 809-523-3333, ext. 5173, or via email at conduce@costasur.com.do.

Monday to Friday from 7:30 a.m. to 5:00 p.m., and Saturdays from 7:30 a.m. to 11:30 a.m., excluding public holidays.

Moves must be notified to the Security Department at least 48 hours in advance. This must be done during business hours from Monday to Friday.

If the move is being carried out by a tenant, prior authorization from the property owner is required for the issuance of the corresponding Exit Pass.

Release Permit requests may be made by registered property owners, tenants, administrators, and contractors.

Release Permits may be processed through the website “mi.costasur.com.do” (Click here) or via email to conduce@costasur.com.do.

The following information is required:

• General details of the person authorizing the Exit Pass: full name, property or business unit address from which the item is being removed, and email address.
• General details of the person authorized to remove the items: full name, ID or passport number, and role or position (if applicable).
• Description of the items to be removed: quantity, brand, color, serial number, size, etc.
• Description of the vehicle used to transport the items (if applicable): brand, license plate, vehicle color, and any relevant information.

Requests submitted by tenants must be made via a registered email and sent to the Release Permits Office at conduce@costasur.com.do.

In the case of a move, authorization from the property owner is required to issue the Release Permit.

Requests from engineers or construction foremen must be sent via email to conduce@costasur.com.do, with a copy to the construction company responsible for the project.

The following documents must be presented:

• Personal identification (ID card, passport, driver’s license, or valid access pass).
• Vehicle registration or insurance document of the vehicle used to transport the items.

The designated gates for item removal are:

• Employee and Supplier Gate (K1)
• Employee Pedestrian Gate (K2)
• Contractor and Supplier Gate (K4)