The process by which all items to be removed from the complex by persons authorized by the owners of the items, or corresponding managers, are registered.
For your safety, any person other than the property owner who wishes to remove items from the complex must be duly authorized through an Release Permit. The authenticity of the driver’s and vehicle’s information will be verified by the Security Department. Without being limited to the following, items may include appliances, furniture, vehicles, animals, boats, mechanical and/or electromechanical parts, tools, materials, among others.
Release permit
Applies to items including:
Vehicles, Household appliances, Food and beverages, Building materials, House moves, Plants, Household items, Tools, Animals, Miscellaneous equipment, etc.
1. Release Permit Request:
Submit your Release Permit request through the web portal https://mi.costasur.com.do or by sending an email to conduce@costasur.com.do, providing the following information:
• General information of the person authorizing the Release Permit: full name, address of the property or business unit from which the item will be removed, and email address.
• General information of the person authorized to remove the items: full name, ID card or passport number, and role or position (if applicable).
• Description of the items to be removed: quantity, brand, color, serial number, size, etc.
• Description of the vehicle transporting the items (if applicable): brand, license plate, color, and any relevant information.
Note: The removal of boats and boat-related items requires a Land Route Boat Release Certification (Carta de Ruta) issued by the Dominican Navy (ARD) and a Port Captaincy Exit Certification from the Marina’s Captaincy Office, respectively.
Release Permit requests submitted by engineers or construction foremen must copy the construction company in charge of the project.
2. Item Verification and Release Permit Issuance:
Once the request is submitted, the authorized person must go to the Release Permit Office with their personal ID, vehicle registration or insurance, and the items to be removed. There, the verification process will be completed, including photographic documentation and the issuance of the Exit Pass.
3. Removal of Items from the Complex:
Once the Release Permit is issued, it must be presented to the security guard at the authorized exit gate, along with the authentication code issued by the Release Permit Officer and the person’s ID.
• To request the services we offer, please contact us at conduce@costasur.com.do or by submitting a handwritten authorization approved by Central Romana, Costasur Casa de Campo® and/or La Marina.
• Through the Mi Costasur platform, which provides a form to fill out the request.
• Via e-mail no form is required, just the details of the objects to be removed (quantity, brand, color, license plate, serial number, size, etc.), the vehicle or type of transport (brand, color, and license plate) and the person authorized to remove the objects (full name, ID number and position held).
• The services we offer are available to our owners, residents and/or legal representative of the property, and construction site managers.
• The person who will carry out the removal must be of legal age.
Once the person who is going to collect the item(s) arrives at the Investigations department, they will be validated and the permit will be issued on a first come, first served basis, from 7:30 am to 5:00 pm Monday through Friday and Saturday from 7:30 am to 11:45 am.
• Abide by the established schedule.
• Show your identity card.
• Show the item(s) to be removed.
It is a formal document through which a registered property owner, contractor, tenant, or administrator authorizes the removal of a specific item from the Casa de Campo complex.
Any time the items are not being removed by the property owner, a Release Permit is required. This includes, but is not limited to: vehicles, appliances, food and beverages, construction materials, household moves, plants, household items, tools, animals, various equipment, boats, boating items, among others.
At the Release Permits Office of the Security Department.
On the main avenue of the Casa de Campo complex, between the Cajuiles sector and the Employee and Supplier Service Gate (K1), near the Free Zone. Location on Google Maps
Monday to Friday from 7:30 a.m. to 5:00 p.m., and Saturdays from 7:30 a.m. to 11:30 a.m., excluding public holidays.
Moves must be notified to the Security Department at least 48 hours in advance. This must be done during business hours from Monday to Friday.
If the move is being carried out by a tenant, prior authorization from the property owner is required for the issuance of the corresponding Exit Pass.
Release Permit requests may be made by registered property owners, tenants, administrators, and contractors.
Release Permits may be processed through the website “mi.costasur.com.do” (Click here) or via email to conduce@costasur.com.do.
The following information is required:
• General details of the person authorizing the Exit Pass: full name, property or business unit address from which the item is being removed, and email address.
• General details of the person authorized to remove the items: full name, ID or passport number, and role or position (if applicable).
• Description of the items to be removed: quantity, brand, color, serial number, size, etc.
• Description of the vehicle used to transport the items (if applicable): brand, license plate, vehicle color, and any relevant information.
Requests submitted by tenants must be made via a registered email and sent to the Release Permits Office at conduce@costasur.com.do.
In the case of a move, authorization from the property owner is required to issue the Release Permit.
Requests from engineers or construction foremen must be sent via email to conduce@costasur.com.do, with a copy to the construction company responsible for the project.
The following documents must be presented:
• Personal identification (ID card, passport, driver’s license, or valid access pass).
• Vehicle registration or insurance document of the vehicle used to transport the items.
The designated gates for item removal are:
• Employee and Supplier Gate (K1)
• Employee Pedestrian Gate (K2)
• Contractor and Supplier Gate (K4)
You must complete the Release Permit request with the following information:
Note: Access to the Casa de Campo complex for the tow truck driver must be arranged separately through the Accreditation Department (accesos@costasur.com.do) prior to the Release Permit request.
It is an official document issued by the Dominican Navy that authorizes the removal of boats (including outboard motors, Jet Skis, etc.) from the Casa de Campo complex. This document acts as a registry and guarantees that any boat leaving the complex does so legitimately and with proper authorization.
Go to the Dominican Navy (ARD) located at the Casa de Campo Marina and request a Land Route
Boat Exit Certification (Carta de Ruta).
At the Casa de Campo Marina.
Go to the Release Permits Office to proceed with the issuance of a Release Permit.
Go to the Captaincy Office located in La Marina Casa de Campo, request an Release Permit, and complete the issuance process.
Note: Regardless of whether your boat is docked or located on your property, you must follow the above steps.
